Privacy Policy

Last updated: 2024

Wehoco ("we", "us", "our") provides professional line sitting services and operates this website. We are committed to protecting the privacy and personal data of everyone who visits this site or contacts us through it. This policy explains what personal data we collect, why we collect it, how long we keep it, who we share it with, and what rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Wehoco is the data controller responsible for your personal data collected through this website.

• Company Name: Wehoco
• Address: 8A Hagley Road, Birmingham, B41 3AB, United Kingdom
• Email: [email protected]
• Phone: +44 121 265 4171

2. Personal Data We Collect

We collect personal data directly from you when you voluntarily complete the contact or booking form on this website. This may include:

• Your full name
• Your email address
• Your telephone number
• Details of the enquiry or service you are requesting (message content)

We do not collect any special category data (such as health or financial information) through this form, and we ask that you do not include such information in your messages to us.

3. Why We Collect This Data

We use the personal data submitted through our form for the following purposes:

• To respond to your enquiry about our line sitting services
• To arrange and confirm bookings
• To communicate with you regarding the services you have requested
• To maintain records of correspondence for our legitimate business purposes

4. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases to process your personal data:

• Contract: where processing is necessary to take steps at your request prior to entering into a contract, or to perform a contract with you.
• Legitimate interests: where we need to respond to your enquiry and manage our business communications, and this does not override your rights and interests.
• Consent: where you have given clear consent, for example for advertising measurement on the confirmation page, as described in Section 6 below.

5. How Long We Keep Your Data

We retain personal data submitted through our form only for as long as necessary to fulfil the purposes described above, including responding to your enquiry and maintaining reasonable business records. Once this purpose has been fulfilled and there is no ongoing legal or business need to retain the data, it will be securely deleted.

6. Cookies

This website uses only one cookie:

This website does not use analytics cookies, tracking scripts, or any third-party session or security cookies. No data such as _ga, _gid, or similar tracking identifiers is collected. Advertising measurement is only activated after you have given your consent, and it operates exclusively on the booking confirmation page.

7. Who We Share Your Data With

We do not sell or rent your personal data. We only share personal data with:

• Service providers who assist us in operating this website or delivering our services (such as hosting or email providers), acting on our instructions under appropriate data processing agreements
• Advertising measurement partners, but only after you have given consent, and only on the confirmation page
• Regulatory or legal authorities where we are required to do so by law

8. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• The right to be informed about how your data is used
• The right to access the personal data we hold about you
• The right to rectification if your data is inaccurate or incomplete
• The right to erasure ("right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing based on legitimate interests
• The right to withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month, as required by law.

9. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the supervisory authority for data protection in the United Kingdom.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

• Wehoco
• 8A Hagley Road, Birmingham, B41 3AB, United Kingdom
• Email: [email protected]
• Phone: +44 121 265 4171

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date.